Frequently Asked Questions
The term "Doodle Ninja', 'doodleninja.in', 'us' or 'we' refers to the sole owner of this website and enterprise - Rumana Haaris - which is just me and no one else. I do all the paintings, the website administration, packaging, shipping, social media outreach, everything that keeps this Ninja rolling.
Hell yes! It’ll be great for me to put some thought over the custom doodle that you require, as it will give me an opportunity to demonstrate my ability. Please do contact the ninja or mail her the requirements at doodleninjainc@gmail.com.
All orders usually get shipped within 7-8 working days. If you have placed a custom order, Ninja takes a litter longer than usual, as these are made to order and you can expect the delivery between 14-15 days.
Yes, Ninja does ship internationally!
Yes!
Returns, Replacements & Cancellations
Please do not worry. Drop a note to Ninja at doodleninjainc@gmail.com with images of the damaged product within 7 days of receiving the order and you could just ship the product back to Ninja to the address which will be given in the mail. Ninja will check and have the product replaced. And she could provide you with coupon code, so you could shop with us again & again & again, we just do not want to let you go.
The courier charges incurred by you to send us back the product will not be refunded.
No return / refund / exchange is possible for customized products unless it is damaged.
The courier charges incurred by you to send us back the product will not be refunded.
No return / refund / exchange is possible for customized products unless it is damaged.
Unfortunately, the Ninja cannot cancel orders once placed. You see, every order is hand-made, hand-drawn, hand-painted - just handled a lot. With love. As I usually start working on your order as soon as it comes in, cancelling it would mean leaving the product unfinished.
As you can imagine, this is especially true of custom orders.
As you can imagine, this is especially true of custom orders.
Sorry! Ninja does not offer cash on delivery payment option.
PayUMoney and PayPal (for international orders).
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.
Rest assured, your money is safe.
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.
Rest assured, your money is safe.
There are absolutely NO hidden charges for any of our products - what you see is what you pay.
In case there is a failure in payment, please retry and keep the following things in mind:
• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at doodleninjainc@gmail.com
• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at doodleninjainc@gmail.com
Business Hours & Contact
Ninja’s business hours are from 12 pm to 8 pm Indian Standard Time (IST), Monday to Saturday. If you need to contact us outside our business hours please email us at doodleninjainc@gmail.com and we will respond as soon as possible.
Drop a note to Ninja if you want to turn your memories into art! Ninja would love to work with you on a custom order at a price that fits your budget.
She would also love to hear from you if you just want to drop by and say ‘hi’ or if you have questions about our products, feedback, and ideas for new products.
Email: doodleninjainc@gmail.com
Phone: +91 7975031680
She would also love to hear from you if you just want to drop by and say ‘hi’ or if you have questions about our products, feedback, and ideas for new products.
Email: doodleninjainc@gmail.com
Phone: +91 7975031680
Weird & Proud.
Hey! Maybe I should turn that into a doodle.
Hey! Maybe I should turn that into a doodle.